Return and Refund

Thanks for buying through our online store jewelswholesaler.com 

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@jewelswholesaler.com or call at 0086-579-85183213

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Freight

All return shipping costs must be prepaid by the buyer. Once we receive the returned item and verify that the issue is due to a product quality defect, we will refund the buyer for both the return shipping cost and the order amount. The buyer must provide an invoice from the shipping carrier to facilitate the refund process.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns of used items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We Only accept refund on the first order. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  support@jewelswholesaler.com  or call at 0086-579-85183213